privacy statement

CCL Group respects your privacy
CCL Group companies operating under the following identities: CCL Group, Colour, Corporate Research Associates, CorporaTel, CorporaTel West, Text in Context, Colour Productions, and their subsidiaries, respect your privacy and are committed to protecting it. CCL Group provides this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your personal information is collected and how that information is used. We've structured our communications in general, and our websites specifically, so that you can visit CCL Group companies on the Web without identifying yourself or revealing any personal information. We make this notice readily available on our home page and at the bottom of most other Web pages.

Sites covered by this Privacy Statement...

This Privacy Statement applies to all websites created and maintained by the above businesses that are accessed via domains and IP addresses registered to the above businesses.

Links to non-CCL Group websites
CCL Group websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the CCL Group websites. CCL Group does not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by this Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information.

Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

Personal information
is information that is associated with your name or personal identity. CCL Group uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with CCL Group. We take seriously the trust you place in us. We will not sell, rent or lease your personal information to others.

On some CCL Group websites, you can order products or services, request information, subscribe to marketing or support materials, register yourself, or apply for a job within CCL Group. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data.

To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

Non-personal information
is data about usage and service operation that is not associated with a specific personal identity. CCL Group collects and analyzes non-personal information to evaluate how visitors use their websites.

Non-personal data we collect may include the pages visited on the websites, unique URLs visited within our sites, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.

How we use your information
CCL Group uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some of our websites. Occasionally we may also use your information to contact you for market research regarding our products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. Credit card information is used only for payment processing and fraud prevention.

Personal data collected online may be combined with information you provide CCL Group through other sources such as contact centres or public events such as trade shows or seminars.

Personal data given to CCL Group may be transferred across provincial and country borders for the purposes of data consolidation, storage and simplified customer information management.

Non-personal data is aggregated for reporting about website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

Who we share your information with
CCL Group will not sell, rent or lease your personal information to others. We will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. CCL Group shares customer information across our business entities and companies working on our behalf, but only as described above in "How we use your information."

CCL Group contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in "How we use your information." Suppliers and service providers are required to keep confidential the information received on behalf of us and may not use it for any purpose other than to carry out the services they are performing for us. These service providers may change or we may contract with additional service providers to better accommodate our customers. We will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

Your choices
CCL Group gives you the choice of receiving additional information that complements our products and services. You can subscribe to receive certain product- and service-specific information and marketing communications. We will make every effort to honor your preferences.

Your privacy preferences and opting out
Non-subscription services
CCL Group will not use your personal information for a purpose other than the one stated when you provided your data.

Subscription services
To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, service updates, etc.), use any of the following methods:

  • Select the e-mail "opt-out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication
  • Write to CCL Group Privacy Officer at the address listed at the end of this document - be sure to provide your name, e-mail and postal address, and relevant information about your subscriptions and registrations.

Your information and third-party companies

Certain websites and other services provided by CCL Group are provided on behalf of, or linked with those from, unrelated third-party companies such as clients of CCL Group. Where this is the case, the third-party will be identified, the Privacy Policy of the third-party will be stated on these websites, and it will apply to all information gathered through these sites and services. In the absence of a specific Privacy Policy such sites it will be assumed that this Privacy Policy will apply.

Access to and accuracy of your information
CCL Group strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of our websites may limit access to specific individuals through the use of passwords and other personal identifiers.

Keeping your information secure
CCL Group is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information. We have in place appropriate physical and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Contacting us
We value your opinions. If you have comments or questions about our privacy policy, please send them to CCL Group's Privacy Officer at:
Privacy@cclgroup.ca

or via mail:

Privacy Officer
The CCL Group of Companies
7051 Bayers Road
Suite 400
Halifax, Nova Scotia
B3L 4V2